Personalized Medicine
Shipping Policy
How and where Personalized Medicine orders are delivered.
Shipping
Discreet delivery, to your door.
Within the United States
Prescription medications and telemedicine products ship within the United States only. We do not ship prescription medications internationally.
Shipping is included
Shipping is included in your program price.
After approval
Once a licensed provider approves your medical intake, your prescription is sent to the pharmacy. Orders typically ship within 24 hours of approval, and you will receive tracking details by text message as soon as your order is with the carrier.
A street address is required
Prescription orders cannot be shipped to PO Boxes. Please provide a valid street address.
Testosterone
Testosterone products cannot be shipped to certain states and jurisdictions, including Missouri, Washington, D.C., Hawaii, Rhode Island and Indiana.
Temperature-sensitive medications
Where required, medications are packed with temperature-controlled materials to protect them in transit. A longer transit time does not necessarily mean a product has been compromised; if you have any concern, contact us.
Delays & Tracking
Every step, accounted for.
Delivery times
Delivery times are estimates rather than guarantees. Weather, carrier issues or service interruptions beyond our control can occasionally cause delays, and we appreciate your patience when they do.
Tracking your order
Follow your shipment using the tracking link in your shipping confirmation. If an order appears delayed, damaged or missing, send your order number to concierge@cellierhouse.com and we will work with the carrier to resolve it.
Contact
How to reach us.
Contact Us
Cellier House LLC d/b/a Cellier Vitality House
208 Elm Street, Suite B-2, New Canaan, CT 06840
Telephone 203-404-5509
Email concierge@cellierhouse.com
Last updated November 2026. For returns, refunds and subscriptions, see our Refund & Cancellation Policy. See also our Terms & Conditions and Privacy Policy.
Questions?