Personalized Medicine
Refund & Cancellation Policy
Refunds, returns and subscription cancellations for Personalized Medicine programs.
Refunds & Returns
Your order, protected.
If treatment is not approved
If a licensed provider reviews your medical intake and determines that a prescription is not appropriate for you, the cost of the medication is refunded in full.
Prescription medications
State and federal regulations do not allow us to accept returns of prescription medications once they have shipped.
Damaged or missing orders
If your medication arrives damaged or does not arrive, write to concierge@cellierhouse.com with your order number and, where possible, a photo. We will resolve it as quickly as we can.
Non-prescription products
Unopened non-prescription items may be returned within 30 days of purchase. Return shipping is the responsibility of the customer.
Subscriptions & Cancellations
Continue, or not, as you choose.
One-time or subscription
Each program can be purchased once or as a subscription. A subscription renews automatically at the end of each supply at the price shown at checkout, until you cancel.
Cancelling
To cancel a subscription, email concierge@cellierhouse.com with your name and order number at least 3 business days before your next renewal date. We will confirm your cancellation by email. Cancelling stops future renewals; a renewal that has already been processed or shipped cannot be cancelled or returned.
Each renewal is reviewed
Your provider may ask for updated information, laboratory testing or a consultation before approving a renewal.
Contact
How to reach us.
Contact Us
Cellier House LLC d/b/a Cellier Vitality House
208 Elm Street, Suite B-2, New Canaan, CT 06840
Telephone 203-404-5509
Email concierge@cellierhouse.com
Last updated November 2026. For delivery details, see our Shipping Policy. See also our Terms & Conditions and Privacy Policy.
Questions?